Refund policy
If you are not completely satisfied with your purchase, we at Upgrade Office Supply Inc. offer hassle free return and exchange.
Reconsidering Your Purchase:
Products must be returned within 30 days of the ship date. The item must be in the original packaging, unused and in saleable condition to receive credit (minus shipping charges).
Damaged/Defective Orders:
All damages are to be reported within 10 business days from the date of order along with a photo proof. We will offer you either a replacement order or a full refund. You will not be charged shipping.
Shortage/Wrong filled Orders:
All shortages to be reported within 10 business days from the date of order. We will ship the shorted item ASAP.
Shipping/Restocking Fee:
Shipping costs are non-refundable. Customers are responsible for all shipping and handling costs relating to all returned products, including initial delivery and return delivery. Items returned may incur a restocking charge of 30%. If multiple warehouses are used to fill your orders each item will have to be returned to their respective warehouse.
If the return is the result of our error, customer is not liable to pay all shipping costs.
Bulk and wholesale office supplies shipped factory direct will have a restocking fee applied and the customer will bear the freight charges.
Cancellation:
Upgrade Office Supply Inc. uses a prompt and efficient processing system. Because of this, it is often difficult to cancel an order after it has been placed. Once the order has been sent to our warehouse, where it is processed for shipment, it cannot be changed or cancelled. If you wish to cancel an order, please contact our customer service team on 561-562-2780 or service@upgradeofficesupply.com.
Upgrade Office Supply Inc. uses a prompt and efficient processing system. Because of this, it is often difficult to cancel an order after it has been placed. Once the order has been sent to our warehouse, where it is processed for shipment, it cannot be changed or cancelled. If you wish to cancel an order, please contact our customer service team on 561-562-2780 or service@upgradeofficesupply.com.
Supplies that are NOT returnable:
- Clearance items
- Food items
- Medicine and first aid supplies
- Unboxed items
- Special/customized orders
Follow the steps listed below to ensure smooth return and exchange of products:
- Email an image of defective/damaged/ incorrectly filled product, account name, order date and invoice or order number to service@upgradeofficesupply.com.
- A Return Authorization Number and instructions on where to ship your products will be sent to your email address within 48 hours.
- Follow the return instructions carefully. Failure to do so could invalidate your return.
- Once returned products are received, please allow 14 days for your return to be processed. Leaving out any of the steps outlined above could result in processing delays and/or restocking fees.
Return/Exchange of Bulk Items:
Bulk items can be returned or exchanged within 30 days of purchase*. Returnable items are subject to restocking fees that vary by manufacturer.
Customer is responsible for arranging shipping and its related costs to the warehouse on the Return Authorization as designated by the manufacturer for the return. This location may not be local to the customer and may require freight charges. Upgrade Office Supply does not arrange or pay for the return freight and is not able to provide the amount of the return freight.
*Supplies that are NOT returnable:
- Clearance items
- Food items
- Medicine and first aid supplies
- Unboxed items
- Special/customized orders
For further assistance feel free to contact us at 561-562-2780 or service@upgradeofficesupply.com